Maximum machine availability at minimum cost.
With the purchase of KOLBUS machines, production can be secured because the machines and plants are available with the new KOLBUS 3•60 service portal upon request. Live and simultaneous communication between KOLBUS customers around the world and the KOLBUS service experts is made possible via the Internet.
Trouble Shooting/Remote Service The contact to the KOLBUS service technician is established through the push of a button. Comparable to an internet chat room, important information can be directly exchanged and the malfunction diagnosis can be additionally supported by digital photos and webcam images. This makes online diagnosis and rapid assistance through the KOLBUS service possible.
Maintenance Management System As a method of support in the event of malfunctions, the KOLBUS 3•60 service portal also improves the maintenance process. The results of an automatic calculation concerning the maintenance status of the complete plant can be invoked at any time. In this manner, the maintenance of the machines can be planned. This is assisted by the clearly arranged list of all maintenance points including important information and instructions – simple, fast, uncomplicated.
Documentation Management Information included from the machine documentation and the spare parts list, form the basis for rapid trouble shooting. KOLBUS customers profit from the additional, expert care due to faster reaction times and lower costs as a result of clearly reduced deployment of service technicians. Comprehensive customer care takes top priority at KOLBUS. Therefore, the continuous further development of staff competence and service technology is our contribution to increased production reliability.
Service Offer
